This section is updated weekly.

Report from 3-2-26

 San Francisco, CA – Strike is Over
Oldham, KY – Court has Reopened
Cook, IL – Court Closed Today 

Back in June, we sent a notice regarding a fee eScreen charges when a candidate is scheduled for a drug or occupational health screening but does not complete it before their ePassport expires. We wanted to follow up with an important update: effective March 1, 2026, the fee will increase from $2.50 to $2.59 per expired ePassport.
As a quick refresher on how this works:

The no-show fee is charged by eScreen when an applicant is scheduled for a screening but fails to complete it before their ePassport expires. ePassports are typically valid for two weeks from the time a clinic is selected, unless the client has requested a shorter or extended timeframe.

The fee will appear on an invoice as a Search Fee, similar to a county court fee or a driving history fee.

You are permitted to pass this fee along to your clients. If you choose to do so, you may want to update your client-facing documentation or screening instructions accordingly.

To help your clients avoid this fee entirely:
– Remind clients that a 48-hour reminder email is sent when a service has not been completed after ordering
– Advise clients to request an extension or cancellation by emailing support@drugscreenresults.com if they know the applicant won’t be able to complete the service before expiration

For context, fewer than 10% of eScreen orders across the system have this fee applied; it is not common. That said, we want to make sure you and your clients are informed, especially given the upcoming rate change.

Every month we release a report on search volume, customer service response times, and call center performance across the network. 

A few highlights from February 2026:
• 101,895 total searches processed
• Median live chat first response time of 53 seconds
• 98.3% inbound call rate with a 1:26 average handle time

Every month we release a report on search volume, customer service response times, and call center performance across the network. 

A few highlights from January 2026:
• 83,699 total searches processed
• Median live chat first response time of 59 seconds
• 99.2% inbound call rate with a 1:59 average handle time