This section is updated weekly.

Report from 7-13-26

As you’re aware, due to Michigan’s Clean Slate Law, search access varies by county in Michigan. Public access is fully restored in most counties, with limitations in a few counties. Today we have 2 changes to report to you: Ingham County Circuit Court moved its public access from its own proprietary site to MI MiCOURT over the weekend. The Circuit Court has elected to limit the reporting of records to 7 years from now on. The District Court is still allowing full access to records more than 7 years old. Saginaw – Both courts have restricted public access to 7 years. The clerks are no longer assisting with search scopes greater than 7 years. Here is a current statewide summary for you: ALCONA    *Public Access Fully Restored ALGER    *Public Access Fully Restored ALLEGAN    *Public Access Fully Restored ALPENA    *Public Access Fully Restored ANTRIM    *Public Access limited to 7 years in District (Full Access in Circuit) ARENAC    *Public Access Fully Restored BARAGA    *Public Access Fully Restored BARRY    *Public Access Fully Restored BAY    *Public Access Fully Restored BENZIE    *Public Access Fully Restored BERRIEN    *Public Access Fully Restored BRANCH    *Public Access Fully Restored CALHOUN    *Public Access Fully Restored CASS    *Public Access Fully Restored CHARLEVOIX    *Public Access Fully Restored CHEBOYGAN    *Public Access Fully Restored CHIPPEWA    *Public Access Fully Restored CLARE     *Public Access Fully Restored CLINTON    *Public Access Fully Restored CRAWFORD    *Public Access limited to 7 years in District (Full Access in Circuit ) DELTA    *Public Access Fully Restored DICKINSON    *Public Access Fully Restored EATON    *Public Access Fully Restored EMMET    *Public Access Fully Restored GENESEE    *Public Access Fully Restored GLADWIN *Public Access Fully Restored GOGEBIC    *Public Access Fully Restored GRAND TRAVERSE    *Public Access limited to 7 years in District (Full Access in Circuit ) GRATIOT    *Public Access Fully Restored HILLSDALE    *Public Access Fully Restored HOUGHTON    *Public Access Fully Restored HURON    *Public Access Fully Restored INGHAM    *Public Access Fully Restored in District *Public Access limited to 7 years in Circuit IONIA    *Public Access Fully Restored IOSCO    *Public Access limited to 7 years in District(Full Access in Circuit) IRON    *Public Access Fully Restored ISABELLA    *Public Access Fully Restored JACKSON    *Public Access Fully Restored KALAMAZOO *Public Access Fully Restored in Circuit – Limited to 10 years in District KALKASKA    *Public Access limited to 7 years in District(Full Access in Circuit) KENT    *Full Access in District (Public Access limited to 6 years in Circuit) KEWEENAW     *Public Access Fully Restored LAKE    *Public Access Fully Restored LAPEER    *Public Access Fully Restored LEELANAU  *Public Access limited to 7 years in District (Full Access in Circuit) LENAWEE    *Public Access Fully Restored LIVINGSTON    *Public Access Fully Restored LUCE     *Public Access Fully Restored MACKINAC    *Public Access Fully Restored MACOMB    *Public Access limited to 7 years in District (Full Access in Circuit) MANISTEE    *Public Access Fully Restored MARQUETTE    *Public Access Fully Restored MASON     *Public Access Fully Restored MECOSTA    *Public Access Fully Restored MENOMINEE    *Public Access Fully Restored MIDLAND    *Public Access Fully Restored MISSAUKEE     *Public Access Fully Restored MONROE    *Public Access Fully Restored MONTCALM    *Public Access Fully Restored MONTMORENCY    *Public Access Fully Restored MUSKEGON *Public Access Fully Restored OAKLAND    *Public Access Fully Restored OCEANA    *Public Access Fully Restored OGEMAW    *Public Access Fully Restored ONTONAGON  *Public Access Fully Restored OSCEOLA    *Public Access Fully Restored OSCODA    *Public Access Fully Restored OTSEGO    *Public Access Fully Restored OTTAWA    *Public Access Fully Restored PRESQUE ISLE    *Public Access Fully Restored ROSCOMMON    *Public Access Fully Restored SAGINAW    *Public Access limited to 7 years in both District and Circuit Courts SAINT CLAIR  *Public Access Fully Restored SAINT JOSEPH    *Public Access Fully Restored SANILAC    *Public Access Fully Restored SCHOOLCRAFT    *Public Access Fully Restored SHIAWASSEE    *Public Access Fully Restored TUSCOLA    *Public Access Fully Restored VAN BUREN    *Public Access Fully Restored WASHTENAW    *Public Access Fully Restored WAYNE    *Public Access Fully Restored WEXFORD    *Public Access Fully Restored in Circuit – Limited to 10 years in District

May 5, 2026

Gallatin, MT – New court fee of $25 per name (Justice Court)  
This fee is for both criminal and civil searches.

May 6, 2026

Poinsett, AR – New court fee of $5 per name (Harrisburg District Court)  
This fee is for both criminal and civil searches.

As you know, court fee changes are out of our control.  The court fee changes listed above are effective immediately.  

Back in June, we sent a notice regarding a fee eScreen charges when a candidate is scheduled for a drug or occupational health screening but does not complete it before their ePassport expires. We wanted to follow up with an important update: effective March 1, 2026, the fee will increase from $2.50 to $2.59 per expired ePassport.
As a quick refresher on how this works:

The no-show fee is charged by eScreen when an applicant is scheduled for a screening but fails to complete it before their ePassport expires. ePassports are typically valid for two weeks from the time a clinic is selected, unless the client has requested a shorter or extended timeframe.

The fee will appear on an invoice as a Search Fee, similar to a county court fee or a driving history fee.

You are permitted to pass this fee along to your clients. If you choose to do so, you may want to update your client-facing documentation or screening instructions accordingly.

To help your clients avoid this fee entirely:
– Remind clients that a 48-hour reminder email is sent when a service has not been completed after ordering
– Advise clients to request an extension or cancellation by emailing support@drugscreenresults.com if they know the applicant won’t be able to complete the service before expiration

For context, fewer than 10% of eScreen orders across the system have this fee applied; it is not common. That said, we want to make sure you and your clients are informed, especially given the upcoming rate change.

Every month we release a report on search volume, customer service response times, and call center performance across the network. 

A few highlights from June 2026:
• 136,466 total searches processed
• Median live chat first response time of 32 seconds
• 99.3% inbound call rate with a 1:55 average handle time

Every month we release a report on search volume, customer service response times, and call center performance across the network. 

A few highlights from May 2026:
• 111,070 total searches processed
• Median live chat first response time of 34 seconds
• 98.6% inbound call rate with a 1:45 average handle time

Every month we release a report on search volume, customer service response times, and call center performance across the network. 

A few highlights from April 2026:
• 115,823 total searches processed
• Median live chat first response time of 39 seconds
• 99.3% inbound call rate with a 2:04 average handle time

Every month we release a report on search volume, customer service response times, and call center performance across the network. 

A few highlights from March 2026:
• 111,873 total searches processed
• Median live chat first response time of 39 seconds
• 99.1% inbound call rate with a 1:50 average handle time

Every month we release a report on search volume, customer service response times, and call center performance across the network. 

A few highlights from February 2026:
• 101,895 total searches processed
• Median live chat first response time of 53 seconds
• 98.3% inbound call rate with a 1:26 average handle time

Every month we release a report on search volume, customer service response times, and call center performance across the network. 

A few highlights from January 2026:
• 83,699 total searches processed
• Median live chat first response time of 59 seconds
• 99.2% inbound call rate with a 1:59 average handle time